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TERMS AND CONDITIONS

General

For the purposes of this document, references to “you” or “your” includes all guests in your party. 100615216 Ontario Inc. operates variously as “TOLY Small Group Tours,” “TOLY” and “TOLY tours.” Collectively these are referred to herein as “TOLY tours” or the “Company.” Your agreement is with TOLY Small Group Tours and a contract is formed when you make a reservation with us that we accept. Enrolment in and payment for a guided vacation shall constitute acceptance by you of the terms and conditions in this document. These cannot be varied except in writing by an officer of the Company. All contracts with TOLY tours are made subject to the terms of these booking conditions. The invalidity of any provisions herein shall not affect the validity of any other provisions. The agreement shall be construed as though the invalid provision was not contained herein and was replaced with an enforceable provision as similar as possible to the original provision. Should any conflict arise between these booking conditions and those contained within our brochures, these booking conditions shall prevail. Travel is personal and each individual’s goals and experiences may differ. TOLY tours will not be bound by, or liable for, any description, photograph, representation or warranty made by or provided by any independent third-party sales representative, travel agent, or other person or entity relating to any holiday offered by TOLY tours.

 

Security

 

Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the travel advisories issued by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.

 

Reservations & Payments. A deposit is required at the time of booking, following which you will receive an invoice confirming your reservation. Balance of payment is required on or before the Final Payment Date as outlined on your invoice. Payment in full is required for bookings made after the Final Payment Date. If you cancel your booking at any time, for any reason, all payments made are refundable until the non refundable date noted in the Itinerary. After this date, all deposits/payments become non refundable Taxes and fees are subject to change without notice and will be confirmed at time of booking. Any additional fees charged by the airlines such as baggage handling, seat selections, and/or any other services are the sole responsibility of the traveler. Additional air-related restrictions apply. Toly tours reserves the right to cancel your reservation prior to the Final Payment Date, due to lack of subscription, Covid-related matters or other, in which case all payments shall be fully refunded. All prices are in Canadian dollars unless specified otherwise.

In the event you notify TOLY in writing of cancellation, "And" TOLY Tours is able to fill your spot with another guest, you will receive a full refund. TOLY tours is in the business of taking people on fantastic journeys, not collecting money from people who can not enjoy our Tour. Therefore at the sole discretion of TOLY Tours, will make all efforts to refund any money given to TOLY in which the the guests have to cancel

Payments are accepted in order of priority. 1. Etransfer to info@tolytours.ca 2. Direct Debit 3. Visa/Mastercard/Applepay/Googlepay

A monthly payment plan can also be arranged with Toly Tours

Insurance

TOLY tours strongly recommends the purchase of Trip Cancellation and Interruption Insurance, plus out-of country emergency medical coverage.

Itinerary

 

Every effort is made to deliver the itinerary of a given tour as outlined on the website and within the published literature, however due to circumstances beyond our control (including but not limited to weather, construction, passenger illness, mechanical breakdown, civil unrest, union strikes etc.) Toly tours reserves the right to alter the itinerary by substituting where possible alternate venues and/or sightseeing locales so as to make the best possible accommodation under the circumstances. Certain activities may not be precisely as described or may not be available due to seasonality or weather conditions. We will try to notify you of changes. During local or national holidays, certain facilities such as museums, sightseeing trips and shopping may be limited or unavailable. In such instances itinerary changes are made by TOLY tours seeking to reduce inconvenience to guests. Such changes are deemed not to be a major change to the itinerary, and no compensation will be payable to guests.. All tour itineraries are subject to change or cancellation without prior notice.

 

Hotels

Prices are per person, based on two persons sharing a room with private bath or shower. Single rooms and triple rooms maybe be available on select tours, in limited quantities. A single room will require the add-on fee of a single supplement. Triple rooms will come at a small discount. Triple rooms will often feature one double bed plus a fold-away bed or similar. Three persons may find these arrangements small, with restricted space for baggage and the like. Hotel room sizes, standards, facilities and services provided may vary from country to country and region to region and are often local in style.

Hotel Frequent Traveller program points are not earned with hotels on TOLY tours. Many hotels are 100 % smoke-free, including all guest rooms, restaurants, lounges, meeting rooms and public spaces. Smoking in a non-smoking room will result in a fine. We employ a seating rotation program whereby all clients are shuffled through the coach to new seats daily, thereby ensuring everyone has an opportunity to be seated in different areas of the coach and also providing for different neighbours across the aisle. Requests to be seated in a fixed or preferred location will respectfully be declined.

Tips / gratuities

Tips and gratuities are included in your tour package, covering your coach drivers, on-board hosts, local guides, and local specialists. Tips are not included for any non-group activities such as local taxis, meals not included in the itinerary, and the like.

Passports, visas and other entry / exit requirements

All guests must be in possession of a passport valid for at least 6 months after the conclusion of their trip, along with applicable visas. It is the guest’s sole responsibility to secure and/or pay for any and all visas, affidavits, immunizations, etc. that are required in order to be permitted entry into each destination. Canadians do not currently require a visa to travel to countries within the Schengen Area for stays of up to 90 days in any 180- day period. If you leave the Schengen Area and return within the same 180-day period, the previous stay will count against the permitted 90 days. The Schengen Area includes Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland. A tourist visa is also not required for the United Kingdom (for stays of six months or less). More information is available at https://travel.gc.ca/travelling/schengenarea and https://travel.gc.ca/destinations/unitedkingdom. Beginning in late 2022 Canadian travelers to Europe will require an ETIAS Travel Authorization. More information is available at https://www.etias.ca/requirements-forcanadian-citizens/. It is the sole responsibility of each traveler to obtain all necessary documents and papers for countries to be visited. Toly Tours will not accept responsibility for clients who do not have a passport and the appropriate visas. Any interruption in a client’s travel resulting from lack of proper documentation will be at the client’s expense. For up-to-date detailed information on travel documents and visas, entry / exit taxes, and further information on entry and exit requirements please check with local consular services. Obtaining and carrying these documents is your sole responsibility. Entry to any country may be refused even if the required information and travel documents are complete. TOLY Tours will require full passport information (full name, date of birth, passport number, issue and expiry dates) prior to final payment. 

 

 

Baggage & porterage 

Due to limited motorcoach capacity, a single bag per person is allowed with dimensions not exceeding 30”×18”×10” (76×46×25 cm) and weight not exceeding 50 lbs. / 23 kg. Carry-on / hand luggage is restricted to one piece per person, not exceeding 12”×11”×6” (30×28×14 cm), to fit under your coach seat or in the small overhead compartment. Carry-ons with telescopic handles and wheels (commonly referred to as an ‘executive bag’) will not fit in the overhead compartments or under seats and therefore cannot be accepted as carryon / hand luggage. The handling of carryon / hand luggage is the responsibility of each guest and must be taken on and off the coach by you each day of the guided vacation. Although the movement of luggage is supervised by the driver and every effort is made to handle luggage as carefully as possible, TOLY tours cannot assume liability for loss, theft or damage due to breakage, fire, water, etc. Guests are responsible for carrying their own luggage Porterage is available at some hotels, and Gratuity for Porters is not included ( 1 euro per bag is recommended).. Note that the luggage limits for other parts of your journey, i.e., flights, may be more restrictive than the limits stated here. Be sure to check with all of your airline and other carriers for luggage limits prior to your journey. 

Illness or absence

Early return expenses are the guest’s responsibility. There is no refund for absence or early departure from a guided vacation, including but not limited to missed hotels, transfers, meals or sightseeing cruises or optional extensions. TOLY Tours urges you to purchase travel insurance to cover such circumstances. 

Guided vacation participation .All Toly Tour Travellers must be over 18 years of age. On Private TOLY tours, young travellers under 18 years of age must be accompanied by an adult, who will be responsible for their welfare and supervision.  Guests must advise the Company, at time of booking, of any physical, medical or other special needs that require accommodating. TOLY Tours will make reasonable modifications to its policies, practices and procedures when necessary, unless doing so will fundamentally alter the nature of the services provided. 

 

Toly Tours is here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behaviour from our guests. We will refuse to deal with and may terminate the vacation of guests who assault our staff, the staff of our ground handler partners, suppliers or fellow guests, or who are abusive or aggressive to them. When you make a booking, you accept responsibility for the proper conduct of all members of your party during your travels with Toly Tours.

We reserve the right at any time to terminate the travel arrangements and/or cease to deal with any party member(s) whose behaviour, in the reasonable opinion of us or our suppliers, may cause danger, upset, disruption or distress to anyone else or damage to property. Such termination will also include travelers who appear to be suffering medical distress or incapacitation and require professional medical assistance beyond our ability. Such termination shall result in forfeit of all monies paid to us for your trip and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) guests may incur as a result of the travel arrangements being terminated. If you damage the accommodation in which you are staying or any property, you must reimburse the accommodation provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (also including legal costs) made against us. Criminal proceedings may be instigated. Toly Tours is not responsible for any costs incurred concerning a guest removed from a guided vacation or aircraft, ship or train. Guests agree not to hold Toly Tours or any of its related entities liable for any actions taken under these terms and conditions. 

Responsibility

You acknowledge and agree that Toly Tours (the “Organizer”) acts solely as an organizer of the tours outlined in this brochure and as such is a middleperson between you and the carriers, hotels, tour operators and other service/product providers which form part of this tour. Consequently, Toly Tours shall not be held liable for the services rendered, and/or the products offered, by such third-party providers. Toly Tours shall not be liable and assumes no risk for the obligations, or any default or negligence, of third-party providers and for any damages including, among other things, damages due to delay, cancellation, loss of goods, sickness, injury, accident, quality of services, inconvenience, loss of enjoyment, disappointment, acts of God or force majeure. The Organizer reserves the right to make any changes before or during the tour for the comfort and enjoyment of the clients. The Organizer reserves the right to decline any person as a member of the tour at any time before or during the tour should such person's presence be considered, at our sole discretion, detrimental to the interest, comfort or enjoyment of the other tour members. Persons leaving the tour during operation will not receive a refund of unused services. 

Not included 

Any items and matters not referred to above are not included in the price of your trip. These will include airfares to and from your destination, air-related taxes and fees, additional fees charged by airlines such as checked and/or excess baggage, seat selections and any other services, passport and visa fees, insurances of all kinds, laundry, phone calls, minibar, beverages and meals not detailed in the itinerary, optional excursions, and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the guided vacation whether of your own volition, our decision based on behaviour that disrupts the trip, due to illness, action by any government, or other reason. This list is illustrative and not a complete list of every item not included. 

 

Changes

Toly Tours shall be responsible to the guest for supplying the services and accommodations described in the itinerary, except where they cannot be supplied or the itinerary is changed due to delays or other causes of whatever kind or nature beyond the Company’s control. In such circumstances, the Company will seek to supply comparable services, accommodations and itineraries and there shall be no refund in these circumstances.

 

Acceptance

Toly Tours, its agents and all clients agree that conditions set out herein are part of the terms between the client and the Organizer. Acceptance of the ticket for the tour or any deposit given to the Organizer’s agents represents acceptance by the client of all the aforementioned Terms and Conditions

 

Errors & omissions

In the case of computer or human billing errors, we reserve the right to re-invoice guests with correct billing. Every effort is made to ensure brochure accuracy at the time of going to press; however, Toly Tours cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. Moreover, photographs and descriptions of locations or attractions are merely representative of conditions that existed at time of brochure printing and conditions may not be the same at the time of your journey. 

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